RETURNS, REFUNDS AND SHIPPING POLICY

If you are not completely satisfied with your purchase, we’re here to help.

Returns

1. With the exclusion of CUSTOM MADE MERCHANDISE (non refundable), you have a thirty (30) day
window from the date you received your item(s).
2. To be eligible for a return, your item(s) MUST be unused and in the exact same condition that you received it.
3. Your item(s) MUST be in the original (undamaged) packaging and accompanied with the receipt or proof of
purchase.

Refunds

1. Upon receiving your return the item(s) will be inspected for damage. We’ll notify you via phone, text or email
when we have received your return. After completing our inspection, you will be informed if your REFUND
request has been APPROVED OR DENIED.
2. If the return of your product or refund is approved, we will initiate the exchange of the product, or send your refund to the original method of payment. If your return is due to “our” era we will incur the shipping and handling costs. If it is due to your era we will refund you your money, minus the cost you incurred to ship the product back to us.
3. The time frame for your refund will depend on your financial institution.
Shipping and Cost
4. If your request is denied we will email you an explanation in detail.

Shipping and Cost

1. If your return request is denied, we will ship the product back to you, with a detailed explanation in writing.

Our Resolution Committee will go the extra mile to resolve any unsettled DISPUTES because we value the
support of each and every customer.

Legal Action

Any legal action pertaining to the purchase of our merchandise must be addressed in the State of New York.